Refund & Cancellation Policy
MoneyMitra India
Effective Date: 10 May 2026
At MoneyMitra India, we aim to provide transparent and professional financial assistance services. This Refund & Cancellation Policy outlines the terms related to payments, cancellations, and refunds applicable to our services.
By using our website or services, you agree to this policy.
1. Nature of Services
MoneyMitra India provides:
Loan assistance services
Financial consultation support
Loan facilitation services
Documentation guidance
Customer support services
We are not a direct lender unless specifically stated.
2. Service Charges
Certain services provided by MoneyMitra India may involve:
Consultation fees
Processing support fees
Documentation charges
Service charges
Applicable charges, if any, will be communicated before payment.
3. Refund Eligibility
Refunds may be considered only under the following circumstances:
Eligible Situations
Duplicate payment made by customer
Payment deducted but service not initiated
Technical error resulting in incorrect transaction
Service cancellation approved by MoneyMitra India
4. Non-Refundable Situations
Payments shall generally be non-refundable in the following cases:
Loan application already processed
Documentation work completed
Consultation service already provided
Customer voluntarily withdraws application
Loan rejected by bank/NBFC due to eligibility issues
Delay caused by customer documentation or verification
Change in lender policies
Services already rendered
MoneyMitra India does not guarantee loan approval; therefore, service fees are typically non-refundable once processing begins.
5. Loan Approval Disclaimer
Refund requests will not be accepted solely because:
Loan was rejected
Loan amount was lower than expected
Interest rate differed from expectation
Processing took longer than expected
Loan approval depends entirely on:
Bank/NBFC policies
Creditworthiness
Documentation
Verification process
6. Cancellation Policy
Customers may request cancellation before service processing begins.
Cancellation requests must be submitted through:
Email
Official contact number
Customer support
Once processing or consultation has started, cancellation may not be possible.
7. Refund Processing Timeline
If a refund is approved:
Refunds may take 7–15 business days
Refunds will be processed through the original payment method wherever possible
Processing time may vary depending on banks or payment gateways.
8. Payment Gateway Issues
MoneyMitra India is not responsible for:
Bank server issues
Payment gateway delays
Technical failures beyond our control
Customers are advised to contact their bank/payment provider in such cases.
9. Fraudulent Transactions
MoneyMitra India reserves the right to:
Reject refund requests in suspicious cases
Hold transactions for verification
Report fraudulent activities to authorities
10. Modification of Policy
MoneyMitra India reserves the right to update or modify this Refund Policy at any time without prior notice.
Updated versions will be published on this page.
11. Contact Us
MoneyMitra India
📞 +91 9513111124
✉️ support@moneymitraindia.com
🌐 www.moneymitraindia.com
📍 Pan India Services
